Privacy Policy — bji app Pakistan

1Who We Are

bji app operates the online sports betting and casino platform accessible at bjiapp.com. For the purposes of this Privacy Policy, bji app is the data controller — meaning we are the party responsible for deciding how and why your personal data is collected and used.

This Privacy Policy applies to all users of the bji app platform, including visitors who have not yet registered, registered account holders, and former account holders whose data is retained under our legal obligations. By using the platform or creating an account, you acknowledge that you have read and understood this policy.

2Data We Collect

The personal data bji app collects falls into the following categories:

Data Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC number, copy of CNIC or passport	At registration and during KYC verification
Contact Data	Mobile number, email address, city/province	At registration
Payment Data	JazzCash/Easypaisa account number, bank account details, transaction history in PKR	When you deposit or withdraw
Account Activity Data	Login history, betting history, casino game records, VIP tier, bonus usage	Throughout your use of the platform
Device & Technical Data	IP address, browser type, device model, operating system, session timestamps	Automatically on each visit
Communications Data	Support chat logs, email correspondence, complaint records	When you contact support

We do not collect sensitive personal data beyond what is needed for identity verification. We do not collect biometric data, political opinions, religious beliefs, or health information.

3How We Collect Your Data

bji app collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a promotion.
• Automatically: When you visit or use the platform, our systems automatically collect device and session data including your IP address, browser, and activity logs. This happens whether or not you are logged in.
• From payment providers: When you transact via JazzCash, Easypaisa, Raast, or bank transfer, those providers confirm transaction status and, where required for fraud checks, share relevant transaction metadata with us.
• From identity verification services: When you submit KYC documents, our verification partners process and confirm the authenticity of those documents and return a verified status to bji app.

4Why We Use Your Data

bji app uses the data we collect for the following purposes:

• Account management: To create and maintain your account, verify your identity, and allow you to log in securely.
• Transaction processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods.
• Platform operation: To allow you to place bets, play casino and live casino games, use the VIP programme, and access all features of the platform.
• Fraud prevention and security: To detect and investigate suspicious account activity, protect against unauthorised access, and prevent money laundering or identity fraud.
• Customer support: To respond to your queries, process complaints, and manage any disputes related to your account or transactions.
• Responsible gaming compliance: To apply deposit limits, session controls, and self-exclusion preferences that you have set, and to monitor for patterns that may indicate problematic usage.
• Legal obligations: To comply with applicable legal requirements including record-keeping and identity verification obligations.
• Platform improvement: To analyse usage patterns in aggregate — not at individual level — to improve the platform experience.

5Payment Data & KYC Verification

Processing PKR transactions requires us to collect and verify payment account details. When you deposit using JazzCash or Easypaisa, we record the mobile wallet number associated with the transaction. For bank transfers, we record the account name, bank name, and account number. This information is used solely to process your transaction and to verify that deposits and withdrawals are being made to accounts registered in your own name.

KYC (Know Your Customer) verification is required before any withdrawal is processed. During KYC, you submit a copy of your CNIC or passport. This document is processed by our verification partner to confirm your identity. The document image and extracted identity data are retained on secure servers for as long as your account is active and for the legally required period after account closure.

bji app does not store your full payment credentials on platform servers. Payment transactions are processed directly through the relevant payment gateway — JazzCash, Easypaisa, Raast, or your bank — and we receive only the transaction confirmation and reference needed to credit or debit your account balance.

6Who We Share Your Data With

bji app does not sell, rent, or trade your personal data. We share data with third parties only in the following circumstances:

• Payment providers: JazzCash, Easypaisa, Raast, and banking partners receive the payment details necessary to process your deposit or withdrawal transaction. They operate under their own privacy policies.
• Identity verification services: Our KYC partners receive your submitted identity documents for the purpose of verification. These partners are contractually required to handle your data securely and use it only for verification.
• Fraud and security services: We may share IP address and device data with fraud detection services to protect the platform and its users from fraudulent activity.
• Legal authorities: If bji app receives a valid legal request — such as a court order or fraud investigation instruction — we may be required to disclose specific account data to the relevant authority. We will not disclose more than is legally required.

All third-party service providers who receive your data are required to maintain appropriate security standards and to use your data only for the purpose for which it was shared.

7Cookies & Tracking Technologies

bji app uses cookies and similar technologies to operate the platform, remember your preferences, and analyse usage. The categories of cookies used are:

• Essential cookies: Required for the platform to function. These manage your login session, keep you authenticated, and maintain your account preferences. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: Used to understand how users interact with the platform — which pages are visited most, where users drop off, and how long sessions last. This data is processed in aggregate and does not identify individual users.
• Security cookies: Used to detect suspicious login behaviour, prevent cross-site request forgery, and maintain the integrity of your session.

bji app does not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites. Your browsing activity outside bjiapp.com is not tracked or collected by us.

Most browsers allow you to manage cookie preferences through their settings. Blocking essential cookies may prevent you from logging in or using core platform features.

8Data Retention

bji app retains your personal data for as long as it is needed to fulfil the purposes described in this policy, and for any additional period required by applicable legal obligations.

• Active accounts: All data is retained for as long as your account remains open and active.
• Closed accounts: Identity data, KYC documents, and transaction records are retained for a minimum of five years after account closure to comply with financial record-keeping requirements.
• Support communications: Chat logs and email correspondence are retained for two years after the matter is resolved.
• Device and session logs: Technical data including IP logs and session records are retained for 12 months.

After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9Data Security

bji app takes the security of your personal data seriously. The platform uses industry-standard security measures including:

• Encrypted data transmission using HTTPS/TLS protocols across all platform connections.
• Encrypted storage for sensitive identity and payment data at rest.
• Role-based access controls that restrict which staff members can access which categories of data.
• Regular security reviews and monitoring of platform infrastructure.
• Two-factor authentication options available to all account holders for login security.

While bji app implements robust security measures, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your own login credentials — username and password — secure and confidential. If you suspect your account has been accessed without your permission, contact bji app support immediately.

10Your Rights

As a bji app account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact support with your account details and the specific request.

11Children & Minors

bji app is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use the platform in any capacity.

If bji app discovers that a registered account belongs to a person under 18, the account will be permanently closed, all balances will be forfeited, and any data associated with the account will be deleted except where retention is required for legal or fraud investigation purposes.

If you believe a minor has accessed or created an account on bji app, please contact our support team immediately so we can investigate and take appropriate action.

12Policy Updates

bji app may update this Privacy Policy from time to time to reflect changes in platform features, payment integrations, or applicable legal requirements. When material changes are made, registered account holders will be notified before the updated policy takes effect — either via the contact number or email address registered to their account.

The current version of this policy is always accessible on this page, with the effective date shown at the top. By continuing to use bji app after the effective date of any update, you accept the revised Privacy Policy. If you do not agree with the updated policy, you should stop using the platform and request account closure.

Minor corrections — such as fixing a typo or clarifying an existing statement without changing its meaning — may be made without prior notice.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the bji app team through the following:

For data access or deletion requests, please include your full name and the mobile number associated with your bji app account so we can locate your records and respond accurately. We aim to resolve all privacy requests within 30 days of receipt.