bji app Frequently Asked
Questions

KYC is required before your first withdrawal. You will need to provide a copy of your Pakistan CNIC (National Identity Card) — both front and back. This is a one-time process to confirm your identity and protect your account. Once your CNIC is verified, you can withdraw your PKR winnings without any further document requirements for future transactions.

On the Login page, tap the "Forgot Password" link. Enter your registered Pakistan mobile number and an OTP will be sent via SMS. Enter the OTP, create a new password, and you are back in. Your PKR balance and betting history are not affected by a password reset. The whole reset takes about a minute.

No. Each player is allowed only one active bji app account. Duplicate accounts are not permitted and may result in account suspension. If you already have an account and are having trouble accessing it, use the forgot password option or contact support — you do not need to create a new account.

Yes. bji app is fully mobile-optimised and works directly in your browser on Android and iOS devices. There is nothing to download or install. Simply open bjiapp.com in Chrome, Safari, or any standard mobile browser, log in to your account, and you have full access to cricket betting, PSL markets, Live Casino, slots, and your account dashboard.

The minimum deposit amount on bji app is set at a level accessible for most Pakistan players. Log in to your account and visit the Deposit section to see the current minimum for your preferred payment method. JazzCash and Easypaisa typically have lower minimum amounts than bank transfers, making them the most flexible options for Pakistan players starting out.

Withdrawals are normally processed the same day, subject to your KYC being completed. JazzCash and Easypaisa withdrawals are typically the fastest and land in your mobile wallet within a few hours of approval. Raast and bank transfers may take slightly longer depending on your bank. Visit the Withdrawal page for more detail and to submit a withdrawal request after logging in.

A pending withdrawal usually means one of the following: your KYC documents have not yet been verified, your withdrawal request is in the standard processing queue, or additional verification is required for a large amount. If your withdrawal has been pending for more than 24 hours, contact support at [email protected] with your registered mobile number and the withdrawal reference number for a status update.

First, check your JazzCash, Easypaisa, or bank account to confirm the payment was successfully deducted and has a transaction reference. If the amount was deducted but has not appeared in your bji app balance after 30 minutes, contact support with your transaction reference number, the payment amount in PKR, and the date and time of the transaction. The team will reconcile the payment and credit your balance promptly.

Once a cricket match starts, bji app opens live in-play markets so you can place bets as the action unfolds ball by ball. Odds update in real time based on the match situation. You can bet on the next wicket, the runs in the current over, the match winner at any point in the innings, and many other live options. In-play bets are settled as soon as the relevant event in the match concludes — so over totals are settled at the end of that specific over.

Yes. PSL is one of the flagship betting events on bji app. Every PSL fixture is covered with a wide range of pre-match and in-play markets. During PSL season you will find enhanced markets, odds boosts, and special promotions for registered bji app users. PSL outright markets — such as tournament winner, top run scorer, and top wicket taker — are available from the start of the tournament.

If a match is abandoned before a result can be determined — for example, due to rain with no DLS result — bets on the match winner market are typically voided and your stakes are returned to your PKR balance. Markets that are already settled before the abandonment (for example, a completed over total) remain settled. Specific rules are outlined in the Terms and Conditions — visit the Terms and Conditions page for the full settlement rules.

Yes. Alongside cricket, bji app also covers football — including major leagues and international fixtures — as well as esports markets. However, cricket remains the primary focus for Pakistan users, with the deepest market coverage and most frequent promotions. Visit the Sports page to explore all available betting categories after logging in.

The bji app Live Casino features live dealer roulette, blackjack, baccarat, and a range of game show-style titles — all streamed in real time with human dealers. Tables are available around the clock and all bets are placed in PKR. Multiple table variants are offered for each game, so you can find a table with limits that suit your preferred PKR stake range. Visit the Live Casino page for the full table listing.

Casino winnings — whether from slots, crash games, or Live Casino tables — are credited to your PKR balance instantly as soon as the game round is settled. You do not need to wait or request a manual credit. Your updated balance is visible on your account dashboard immediately after each settled game round.

Yes. All slot and RNG (Random Number Generator) games on bji app use certified random number generation technology to ensure that every spin, card draw, or crash round is completely independent and unpredictable. Live Casino games use real cards and physical wheels managed by trained dealers in a live studio environment. The outcome of each round is determined in real time, exactly as it would be in a physical casino.

Yes. New players registering on bji app are eligible for a welcome offer linked to their first PKR deposit. The specific terms — including the bonus percentage, minimum deposit amount, and any wagering requirements — are shown on the promotions section of your account after registration. To make sure you receive the welcome bonus, register a new account and make your first PKR deposit via JazzCash, Easypaisa, or any other supported method.

Log in to your account and visit the Promotions section of your dashboard. Active bonuses available to your account will be listed there with a claim button. Some bonuses are credited automatically when you complete a qualifying deposit — for example, a deposit match bonus is usually applied instantly when your PKR deposit lands. Read the specific terms of each offer to understand any wagering requirements before claiming.

Yes. During PSL season, bji app runs dedicated promotions for cricket bettors — including odds boosts on selected PSL fixtures, free bet offers tied to specific matches, and reload bonuses for existing players. These seasonal promotions are listed in your account dashboard when they are active. Keep an eye on the promotions section during PSL and major T20 tournaments for the latest cricket-specific offers.